SJCAM SJ8 Pro Won't Start UP

Discussion in 'SJ8 Series' started by Eric5150, Aug 12, 2018.

  1. Eric5150

    Eric5150 New Member

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    I was using my camera tonight for a YouTube review video and it just died and won't start up. I recharged the battery just in case and it won't turn on at all...no lights...nothing. I upgraded to the newest firmware at the beginning of July so I have no clue what is wrong with it. I had another fully charged battery and tried that and it would not turn on at all either. Any ideas? I bought it on Ebay from China and it is verified to be authentic. Any help would be appreciated. Is there a reset button on this thing? It was working great earlier today at an airshow my son and I attended.

    Eric
    (now having to film on my SJCAM SJ7 STAR once again)
     
  2. tkcham

    tkcham New Member

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    did u update latest firmware v1.25 ?
     
  3. Damian Holt

    Damian Holt Moderator

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    Can you try removing battery and plugging into mains power supply to turn on camera?
     
  4. Eric5150

    Eric5150 New Member

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    I've tried removing the battery and plugging into a main power supply. I get nothing. The camera makes a slight whine sound and gets warm when I stick a battery in while it is connected to a main power supply. I updated the firmware after I got the camera at the beginning of July.
     
  5. Damian Holt

    Damian Holt Moderator

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    Have you raised a ticket?
     
  6. Eric5150

    Eric5150 New Member

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    It said on the SJCAM website to contact the seller first so I'm going that route and then filing a ticket if I have to after the seller responds. It's a great camera (except for the quality of video sometimes when zoomed) and the audio which sometimes is really quiet until I mix it I think due to the noise cancellation It also picks up a lot of wind which makes the audio uneven. Still, I like the 4K 60 feature so I'm looking forward to getting a working one soon again.
     
  7. Eric5150

    Eric5150 New Member

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    Here's a video of how it does not turn on. I had to send it to the seller to show them. I hope they replace it. Might have to start looking at alternatives to the SJCAM. It's sad because while on a family vacation last week with my SJ7 STAR (wanted the SJ8 there!!!) people were asking me over and over again about the SJ7 STAR.

    Eric

     
  8. Troy

    Troy Administrator Staff Member

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    Hi @Eric5150,
    That looks like a defective unit, best you contact the seller and ask for a replacement.
    A ticket in support should back you up too.
     
  9. Artemy

    Artemy New Member

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    So I have the same problem(( today cam came and doesn't work
    I write on support and they give me program to install firmware from usb
    I do all that was in instruction but it still don't work
    What should I do ??? need help
     
  10. Bogg

    Bogg New Member

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    Hi I have a SJ7 Star and it worked fine till yesterday, now it wont start up anymore no matter what I do. Battery out and on mains, battery in on mains and also just battery. I tried three different batteries that were fully charged and none work. With the battery the blue light comes on and nothing else happens excepting the camera gets very warm which it also did when it worked! What can I do!
     
  11. Troy

    Troy Administrator Staff Member

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    @Artemy and @Bogg
    Please report it to support, and tell them the situation and that you've tried the update but didn't work.
    Also, if you can get in touch with your seller, the better.
     

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