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Current issues

Discussion in 'SJ7 STAR Firmware' started by Damian Holt, Jul 6, 2018.

  1. Damian Holt

    Damian Holt Moderator

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    I'm in the process of feeding back all current issues the camera has.

    So far I have confirmed the below issues to be firmware / hardware related, if anyone is experiencing any others please comment with what the issue is and how it can be reproduced. Can you also explain what you expect the outcome to be to highlight what is going wrong. Please can these be backed up with evidence where possible i.e. video recorded of the issue reported. You'll also need to include which firmware version you have installed and if the issue was present on a differebt version number.

    Please only report 1 issue per post so I can keep track.

    1. Mic volume issues, either resetting after power cycle or not switching to volume selected in settings
    2. Image / screen rotation in all resolutions
    3. Unplugging external battery shuts down camera like it would in car dv mode when you switch engine off. The camera should stay on and doing what it was during before the battery was pulled.
    4. 1 frame of Audio drop out at the end of each file during loop recording
    5. 120fps has clarity issues.
     
    Damian Holt, Jul 6, 2018
    #1
  2. Emcet

    Emcet New Member

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    Hi,
    Newest 1.21FW.
    When i switch between photos and videos, sometimes camera hangs up and i must remove battery and put it back.
    I shot in RAW if it's matter.
    It's verry annoying, especially if i have camera in waterproof case.
    PS. sorry for my english, it's not so good.
     
    Emcet, Jul 11, 2018
    #2
  3. Damian Holt

    Damian Holt Moderator

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    Not heard of this issue before. Can you confirm it's the same on v1.20?
     
    Damian Holt, Jul 11, 2018
    #3
  4. Emcet

    Emcet New Member

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    I have this camera about one year, and don't remember this on previous FW's.
    But now i take my cam and try to do this bug, and voilla ;]
    I switch few times between video and photo mode, take one shot, go to video, press record button.. nothing, press another one.. the same. None of buttons work.
    Picture on screen is moving but camera does not respond to buttons, only battery reset can help.

    SD Card:
    SAMSUNG EVO microSDHC 32GB class 10 UHS-I
     
    Last edited: Jul 12, 2018
    Emcet, Jul 12, 2018
    #4
  5. Caio cesar eraclito de morais

    Caio cesar eraclito de morais New Member

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    I am very frustated with my SJCAM, i really not expected this !
    Last month i bought my SJCAM 7 Star and till that day,I should have used about 3 time. Today i went to record with her but to my surprise the screen was totatlly black !
    When i power on my CAM your screen turn on but less then 1 second it turns black... i can see that screen is on but is totally black. How can I fix it ?
     

    Attached Files:

    Caio cesar eraclito de morais, Aug 25, 2018
    #5
  6. Damian Holt

    Damian Holt Moderator

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    Damian Holt, Aug 25, 2018
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  7. Andre Solomon

    Andre Solomon New Member

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    I have the same issue. It's not screen time out. The cam is bricked. It gets stuck on that black screen and I need to take the battery off to reset it. However it doesn't help as when I switch on, it does the same.
     
    Andre Solomon, Sep 2, 2018
    #7
  8. Damian Holt

    Damian Holt Moderator

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    Have you contacted who you purchased the camera from?
     
    Damian Holt, Sep 2, 2018
    #8
  9. Caio cesar eraclito de morais

    Caio cesar eraclito de morais New Member

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    I'm sure it's not the SAVE SCREEN ... since the day when i reported this issues , as like this issue shown up to me, it disappared (suddenly). But today when i went conect on my computer, this bug appeared to me again.
    Its not sound like a hardware problem but a software bug.
    It is ridiculous, for real, I am very frustated with this brand.
    How can i fix this bug ?
     
    Caio cesar eraclito de morais, Sep 4, 2018
    #9
  10. Sulev Svilponis

    Sulev Svilponis Elite

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    If you connect your camera with TV or external monitor by HDMI cable, then it blanks its internal screen and switches to HDMI output. This is normal behaviour, not a bug. You may be expected to select proper input source from your external screen before you see the output from that device.
     
    Sulev Svilponis, Sep 4, 2018
    #10
    Papajosh likes this.
  11. andrewbt

    andrewbt New Member

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    Hi, I've been having the same issues with my SJ7 Star, with FW1.21 and FW1.20, i can't find the older FW1.18 any more, when I start the camera I see the imagine on the LCD for 2sec then the LCD goes black and the camera doest respond or shut down, I need to take out the battery start it again and it does the same issue. Re-flashing the FW makes the camera work again but not for long, wait a few days and try to power it on and the same issues appears. Could this be related to the TV-out function being enabled? I have an older camera version with an HDMI port, Ive been using in on my drone with the PWM control function but it didnt have this issue before.
     
    andrewbt, Oct 15, 2018
    #11
  12. nianeko2

    nianeko2 Member

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    nianeko2, Oct 16, 2018
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  13. Emcet

    Emcet New Member

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    It's really amazing, this thread has around 4 month, and everyone ignores me :), where's the promised feedback ?
    I have a real bug, in product which i buyed..
    I know, the newest product is priority, but it's like "F..k off everyone, we're not interested in the older model"...
    it's shame ...
    I'm sorry for my words, but it's 1/2 of my payouts in Poland
     
    Emcet, Nov 14, 2018
    #13
  14. hohol_m

    hohol_m New Member

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    1.22
    1. Video stamp BROKEN!
    2. During video recording, when you press the stop button, the sound of the button pressing is recorded.
    3. In video mode ISO does not work.
    Otherwise the firmware is excellent!!!
     
    hohol_m, Nov 17, 2018
    #14
  15. Jean-Paul59

    Jean-Paul59 New Member

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    I've the same issues with 1.21 in timelapse mode, 4K and medium field of view.

    JP
     
    Jean-Paul59, Nov 18, 2018
    #15
  16. naDah

    naDah New Member

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    I'm on 1.22. Is there a version where rotation is available for 1080? And do I downgrade the same way I upgrade?
     
    naDah, Jul 28, 2019
    #16
  17. Tripfen

    Tripfen New Member

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    Confirming issue is noted in tracking system.Just an FYI. Im not ignoring peoples concerns over issues when I say my standard phrase. Its just my way of keeping track that everything reported on the forums has been documented and is in Developments tracking system.
     
    Tripfen, Aug 4, 2019
    #17
  18. Mikus

    Mikus New Member

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    Sjscam has left the Star owners behind, without a thought
     
    Mikus, Dec 4, 2019
    #18
  19. Allan Stokell

    Allan Stokell New Member

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    My SJ brand Lavelier external microphone has a clickity-click sound recorded when plugged in. Any guesses
     
    Allan Stokell, Mar 8, 2020
    #19

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