Troy
Last Activity:
Sep 11, 2019 at 9:45 PM
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Feb 28, 2017
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Troy

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Staff Member
Troy was last seen:
Sep 11, 2019 at 9:45 PM
    1. patrass
      patrass
      do you know if it's possible to change the ip of the sj8 plus or sj8pro without modify firmware
      thank's
    2. Kirby Glenn
      Kirby Glenn
      Hi
      Can you tell me why i am getting a buzzing noise when i play back my videos on my sjcam 7 star.I use a sandisk 64 gb u3 extreme

      Thank you

      Kirby Glenn
      1. Troy
        Troy
        Might be possible that it may be coming from another source. Send a short video clip here, and we'll analize it.
        Nov 22, 2018
    3. Ali
      Ali
      Hi, I am using sj7star. My videos have a buzzing sound. It goes and come back in some videos. I am using latest firmware. Should i downgrade to previous firmware version or is it hardware issue?
      I have a request also. It is very importan for me. Please please add 0,5 sec to timelapse.
      1. Troy
        Troy
        Hi Ali, sorry to hear you had that problem. It is best that you raise a ticket in support. Click this:
        support.sjcam.com/support/tickets/new

        As for the request, I am afraid there will be no more additional features to be added into the SJ7 model.
        Sep 24, 2018
    4. NicSanico
      NicSanico
      Hi,I have an SJ6 Legend and what i have encountered just now is that the GYRO is not working at all.I tried turning the gyro on and of,tried restoring the settings to default and turning On the Gyro again , I even tried down grading and updating the unit but still the Gyro won't still work.I have not dropped my camera and was working fine just yesterday.
      Hope you can help me.
      Cheers....
      1. Sulev Svilponis
        Sulev Svilponis
        Maybe you use a resolution, at which the gyro is not supposed to work?
        Check if the selected resolution is gyro compatible (1080P @60fps or 1080P @30fps)!
        Jun 10, 2018
      2. Tomasz
        Tomasz
        I have the same problem with my SJ7 STAR
        Jun 18, 2018
      3. Troy
        Troy
        Have you raised a ticket in support? I am curious if you were able to get this fixed.
        If not, please visit and create a ticket at support.sjcam.com
        Aug 23, 2018
    5. Mohit
      Mohit
      Hi,
      Do you guys always keep the returned products and never return it back to customers?

      I received my SJCAM on December 29th 2017.
      As it was not working I send it back to you with your support team contact.

      My returned camera was delivered to you on 8th February 2018 and it is still in processing. And now nobody is replying on my camera status.

      Is this the kind of service you provide to your customers?
      1. Troy
        Troy
        Wow, so sorry I only saw this message just now. Have you raised a ticket to support? There are faster ways to contact us, you may also use the chat mode in the website and it connects directly to support. Please mention your ticket number always when starting a conversation with them. Hope you already got your camera back by this time.
        Sep 24, 2018
    6. Kjahled Vtrl
      Kjahled Vtrl
      Hi Folks

      Can someone (From Official SJCAM) Reliably inform me when the official launch of SJCAM SJ8000 and SJCAM A10 (with Price) in UK Please. I am on vacation to far-east countries and I am desperate to buy the very latest SJCam sj8000 before my departure on 20th. December 2018. Can consider SJCAM SJ7000...as a last choice.

      TY
      1. Troy
        Troy
        The launch will be announced on all platforms except in support. So you'll see it here and on SJCAM's news blog site.
        Jan 22, 2018
    7. Troy
      Troy
    8. Troy
      Troy
    9. Troy
      Troy
    10. Troy
      Troy
    11. Troy
      Troy
      When my own thoughts collide, I step aside.
    12. Troy
      Troy
      When my own thoughts collide, I step aside.
    13. Troy
      Troy
      When my own thoughts collide, I step aside.
    14. colineve
      colineve
      Thanks for your help Troy between you and Damian you have sorted me out
      1. Troy
        Troy
        Glad to be of help Colin :)
        Dec 3, 2017
    15. colineve
      colineve
      Troy, I'm still battling with formatting my new card but may have been solved by a previous contributor . There are 2 folders in the V1.20 do both folders go onto the card? Sorry couldn't find the answer elsewhere
      1. Troy
        Troy
        Get inside the deepest folder, there are 2 files in there, just copy them and put them both in the card. The camera will choose which to use.
        Nov 30, 2017
        colineve likes this.
    16. colineve
      colineve
      Further to our conversation this morning on firmware etc. had a good look at the manual you suggested and find it 100% better than the included one,
      1. Troy
        Troy
        Haha! Hi @colineve, told you it would be better. It was a solo-project labor of love, so I would highly appreciate any and all feedback and/or suggestions you may have. I've received quite a lot, some of them make it into the final cut, some are pending, some requires more polishing.
        Cheers!

        Troy
        Nov 30, 2017
      2. Troy
        Troy
        PS, spread the word to anyone you think may need it. :)
        Nov 30, 2017
    17. abhi4net
      abhi4net
      sir i was trying to Send my SJCAM SJ7 Star to Banggood.com but charges for sending camera to china is near about 50% price of camera...
      so please arrange me replacement from SJCAM Indian Team i contacted to Indian Dept.they just need a Confirmation Email From Sjcamhd.com for my replacement
      please sir do it for me my channel is stopped for 1-2 months in this problem please
      1. sjcam_admin
        sjcam_admin
        Hi, please send an email to support@sjcamhd.com or create a ticket at support.sjcamhd.com for your request to be properly processed.
        Sep 11, 2017
    18. Alex12tt
      Alex12tt
      Can you please help me. I have an SJ5000wif and the side buttons are broken how can i fix them.
      1. sjcam_admin
        sjcam_admin
        Best you contact support@sjcamhd.com or create a ticket at support.sjcamhd.com
        Aug 4, 2017
    19. Troy
      Troy
      No need to break the bank to have absolutely awesome fun.
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